Pricing built around your team, not per seat.
Micro, Small and Startup. Every plan includes unlimited users and unlimited leads. AI is metered from one wallet, never per seat. Add MCP, SIM Call Tracking or IVR only when you need them, and Sales will send a custom quote for your team.
Three plans. Unlimited users.
Unlimited leads.
Pick the plan that fits how you sell. Tell us your team size and the add-ons you want, and Sales will send a custom quote.
- Unlimited Leads
- Unlimited Users
- Custom Integrations
- Mobile App
- Notifications
- 1 Month Support
- Customer Support System
- Billing & Invoice System
- Custom Filtering
- Default Lead Automation
- Everything in Micro, plus:
- Task Management
- Sales Managers
- Custom Lead Automation
- AI call transcripts & summaries AI inside
- 3 Months Support
- IVR Integration, free
- 1 MCP seat free AI inside
- Everything in Small, plus:
- Lead Generation
- Campaign Management
- Marketing Consultancy
- Marketing / Sales / Business Analytics
- 12 Months Support
All CRM plans include unlimited users · annual billing · quotes exclusive of 18% GST. Cancel anytime.
Pay only for what you use
Add-ons sit on top of any base plan. They are enabled, and quoted, only for the seats that use them.
MCP for CRM AI inside
Premium connector for Claude, Cursor and other AI tools. Query leads, calls and pipeline straight from your AI workspace, with 80+ tools, role-scoped keys and an audit log. 1 seat free on Startup.
SIM Call Tracking AI inside
Auto-record every call made or received on the user’s mobile SIM. Full transcripts and summaries attach to the lead automatically.
IVR Integration
Cloud IVR with smart call routing, virtual numbers and auto-logging into the CRM. Included free on the Startup plan.
One wallet. No per-seat AI fee.
AI Studio, agents, voice calls, creatives and MCP all draw from a single prepaid wallet. Your plan includes a monthly allowance; top up when you need more. Nothing is charged per user.
Priced before it runsYou see the cost before anything happens
Every scheduled action shows its credit cost up front, in the scheduler and in the approvals queue. No surprises on the bill.
Caps you controlDaily caps, hard stop at zero
A daily credit cap per agent and a hard stop at zero. Live calls, campaigns and queued messages are never cut off mid-flight.
Pick the model, pay the multiplierFast or strong, your call
Fast models for frequent checks, stronger ones for strategy and calls. Bring your own key and the model cost drops to zero.
Voice billed per talking minuteNo monthly fee for Voice Agents
Ringing, voicemail and unanswered calls cost nothing. Carrier minutes go direct to you, unmarked-up. Works on a number you already own.
AI Studio & agentsReads are free. Writes wait for you.
Ask anything about leads, calls, tickets and KPIs at no charge. Anything that sends, spends or hires shows an approval card with its cost first. Every run is logged, with Undo.
MCP for CRM · 1 seat free on StartupBring your own AI
Claude.ai one-click connector, or one key for Cursor and Claude Code. 80+ tools, role-scoped, audit-logged.
Wallet allowances and credit packs are part of your quote. Talk to Sales.
Included on every plan
Full feature comparison
Every module shipped in the Graciax CRM, mapped to the plan that includes it.
| Features | Micro | Small | Startup |
|---|---|---|---|
| Lead Management | |||
| Lead capture — web forms, manual entry, API | ✓ | ✓ | ✓ |
| Lead status tracking & dispositions | ✓ | ✓ | ✓ |
| Tags & lead segmentation | ✓ | ✓ | ✓ |
| Lead history & audit log (field changes, calls, tasks) | — | ✓ | ✓ |
| Lead scoring & quality signals | — | ✓ | ✓ |
| Auto-assign pools (tag rules + round-robin) | — | ✓ | ✓ |
| Lead bulk import (programmatic API) | — | ✓ | ✓ |
| Lead limit | Unlimited | Unlimited | Unlimited |
| Sales Pipeline | |||
| Kanban board (drag-and-drop deals) | ✓ | ✓ | ✓ |
| Custom pipeline stages | ✓ | ✓ | ✓ |
| Multi-board support | ✓ | ✓ | ✓ |
| Communication | |||
| Email app (compose & inbox) | ✓ | ✓ | ✓ |
| In-app chat & team messenger | ✓ | ✓ | ✓ |
| Calendar & team scheduling | ✓ | ✓ | ✓ |
| Notes (attached to leads/contacts) | ✓ | ✓ | ✓ |
| Message templates (WhatsApp / email / SMS) | — | ✓ | ✓ |
| Calls & Telephony | |||
| Call log entries (inbound + outbound) | ✓ | ✓ | ✓ |
| AI call transcripts (searchable by content) | — | ✓ | ✓ |
| Mobile call recording (uploads to S3, no server transit) | — | ✓ | ✓ |
| Call retention policy (7–180 days configurable) | 7 days | 90 days | 180 days |
| Call export (bulk download with transcripts) | — | ✓ | ✓ |
| IVR Integration — cloud routing, virtual numbers, CRM auto-log | + Add-on | + Add-on | ✓ |
| SIM Call Tracking — auto-record every mobile call | + Add-on | + Add-on | + Add-on |
| Mobile App (iOS & Android) | |||
| Native mobile app (OAuth login, push) | ✓ | ✓ | ✓ |
| Call logging from phone (auto-attach to lead) | ✓ | ✓ | ✓ |
| Lead lookup by phone number | ✓ | ✓ | ✓ |
| Batch + incremental call sync | — | ✓ | ✓ |
| Workflow & Automation | |||
| Tickets & support workflows | ✓ | ✓ | ✓ |
| Default lead automation (assignment rules) | ✓ | ✓ | ✓ |
| Custom lead automation (tag triggers, multi-step) | — | ✓ | ✓ |
| Task management & follow-up reminders | — | ✓ | ✓ |
| Custom forms (template builder, submissions) | — | ✓ | ✓ |
| Sales Tools | |||
| Contacts directory | ✓ | ✓ | ✓ |
| Locations & geo-tagged leads | ✓ | ✓ | ✓ |
| Invoicing (line items, tax, payment tracking) | — | ✓ | ✓ |
| Generate Leads (Meta campaign request form) | — | ✓ | ✓ |
| Itineraries (travel package builder & PDF export) | — | — | ✓ |
| Integrations & Lead Sources | |||
| Web form embeds | ✓ | ✓ | ✓ |
| Meta Ads — auto-pull leads from Facebook/Instagram | — | ✓ | ✓ |
| Housing.com lead capture | — | ✓ | ✓ |
| 99acres.com lead capture | — | ✓ | ✓ |
| Google Sheets sync (Apps Script + webhook) | — | ✓ | ✓ |
| AI & MCP | |||
| MCP for CRM — Claude, Cursor, AI tools with role-scoped access | + Add-on | + Add-on | 1 seat free |
| MCP API key management & audit logs | — | — | ✓ |
| AI lead enrichment & smart suggestions | — | — | ✓ |
| Reporting & Analytics | |||
| Basic dashboard (lead count, today’s tasks) | ✓ | ✓ | ✓ |
| Conversion reports (lead-to-win by source) | — | ✓ | ✓ |
| Team work reports (side-by-side productivity) | — | ✓ | ✓ |
| Marketing / Sales / Business analytics | — | — | ✓ |
| E-commerce dashboard (product perf, sales trends) | — | — | ✓ |
| Campaign management & marketing consultancy | — | — | ✓ |
| Admin & Workspace | |||
| Unlimited users (no per-seat cost) | ✓ | ✓ | ✓ |
| Role-based dashboards (admin, manager, user) | ✓ | ✓ | ✓ |
| Multi-panel (manage multiple businesses) | ✓ | ✓ | ✓ |
| Panel branding & customizations | ✓ | ✓ | ✓ |
| Push notifications | ✓ | ✓ | ✓ |
| Support window | 1 month | 3 months | 12 months |
“+ Add-on” means the feature is available on that plan as an optional add-on, quoted separately. Items shown as “—” aren’t included on that plan.
Straight answers on CRM pricing
Plans, add-ons, AI, billing and the Startup-plan perks.
What CRM plans does Graciax offer?
Are users really unlimited?
How do the add-ons work?
SIM Call Tracking: auto-records every call made or received on the user’s mobile and attaches the transcript to the lead.
IVR Integration: cloud IVR with smart routing, virtual numbers and CRM auto-logging. Free on the Startup plan.
Add-on pricing is included in your quote.
How is AI priced?
Why is IVR free on the Startup plan?
How does billing work for CRM?
Can I switch plans later?
Do you also offer HRMS?
Tell us your team size.
We’ll do the rest.
Share your headcount and the add-ons you need. Sales will tailor a plan and send a custom quote. Or watch a voice agent call a test lead first.